Privacy Policy

1 Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

Information You Provide

• Contact Information: Name, phone number, email address, and service address when you request a quote, book service, or contact us.
• Service Details: Descriptions of pest issues, property type, access instructions, and scheduling preferences.
• Communications: Messages, feedback, and any other content you submit via our contact forms, email, or phone calls (calls may be recorded for quality assurance).
• Payment Information: Billing name and address. Payment card details are processed by our secure payment processor and are never stored on our servers.

Information Collected Automatically

• Usage Data: Pages visited, time spent, referral source, links clicked, and navigation paths.
• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookies & Similar Technologies: See Section 4 for details.

2 How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule inspections, dispatch technicians, provide pest control services, and send service confirmations.
• Communications: To respond to inquiries, send appointment reminders, follow-up summaries, and service reports.
• Marketing: To send promotional offers, seasonal pest alerts, and service announcements. You may opt out at any time.
• Analytics & Improvement: To understand how visitors use our site, identify technical issues, and improve our services.
• Legal Compliance: To comply with applicable California and federal laws, respond to legal process, and enforce our agreements.
• Safety: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Lead Routing & Partner Fulfillment: If we are unable to service your area directly, your contact information may be shared with a licensed partner contractor to fulfill your service request. See Section 3.

3 Information Sharing

PestPunt does not sell your personal information to third parties for their own independent marketing purposes. We may share your information in the following circumstances:

• Service Partners & Subcontractors: We work with a network of licensed pest control professionals throughout California. If your service request is fulfilled by a partner technician or affiliate, your contact and service information will be shared with them solely to complete your job.
• Affiliate & Partnership Referrals: PestPunt may partner with home services companies, real estate professionals, and property management firms. If you are referred to us through a partner, or if we refer you to a partner for services outside our scope, relevant contact information may be exchanged. All partners are contractually required to use your data only to fulfill the referred service.
• Service Providers: We use third-party vendors for hosting, analytics (Google Analytics), CRM, scheduling software, payment processing, and email marketing. These providers have access only to the data needed to perform their functions.
• Business Transfers: If PestPunt is acquired, merged, or sells assets, customer data may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website.
• Legal Requirements: We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of PestPunt, our customers, or others.

4 Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics and similar tools to measure traffic and usage. We use anonymized IP addresses.
• Marketing Cookies: Google Ads, Meta Pixel, and call-tracking pixels to measure advertising performance and serve relevant ads.
• Functionality Cookies: Remember your preferences such as service area or form data to improve your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Call Tracking

We use call-tracking software that may dynamically replace phone numbers on our website with trackable numbers. This allows us to measure which marketing sources generate calls. Call recordings may be stored for quality assurance and training purposes.

5 Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA:

• Right to Know: You may request a copy of the personal information we have collected about you in the past 12 months, including the categories, sources, and purposes of collection.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, legal compliance).
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information. We may share data with advertising partners for cross-context behavioral advertising; you may opt out by contacting us.
• Right to Limit Use of Sensitive Information: We do not collect sensitive personal information beyond what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

6 Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments of our third-party service providers.
• Secure payment processing through PCI-DSS compliant payment processors.

While we take reasonable steps to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

7 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Specifically:

• Customer service records are retained for a minimum of 5 years to support warranty claims and regulatory compliance.
• Marketing data is retained until you opt out or request deletion.
• Call recordings are retained for up to 12 months unless required for dispute resolution.
• Website analytics data is retained in anonymized form for up to 26 months.

8 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will delete it promptly.

9 Third-Party Links

Our website may contain links to third-party websites, including partner pest control companies, home inspection services, and review platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of external sites.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our homepage for significant changes.
• Send an email notification to customers with active accounts where appropriate.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Contact Us